Privacy Policy

Who we are

Ellis Carney's Electrical Contracting, referred to as "ECEC", "we", "us" or "our", provides domestic electrical help and installation services across Middlesbrough and the North East. We are responsible for deciding how and why any personal information we collect is used.

Information we collect

We only collect information that is necessary to respond to enquiries, provide quotes and carry out electrical work. This may include:

• Your name, address and contact details (phone number and email address).
• Details about your property and the electrical work you need.
• Records of correspondence, quotes, invoices and job history.
• Technical information such as your IP address and browser type when you visit this website, collected through standard server logs and cookies.

How we use your information

We use your personal information only for the purposes you provide it for, such as:

• Responding to quote requests and booking appointments.
• Carrying out electrical work and keeping records of the services we provide.
• Contacting you about your project, including updates or follow-up visits.
• Improving our website and understanding how visitors use it.
• Fulfilling legal or regulatory requirements.

Cookies and analytics

This website may use small text files called cookies to help it work correctly and to collect basic usage statistics. You can manage or disable cookies through your browser settings. Any analytics or tracking services we use are configured to collect information in a privacy-respecting way.

Sharing your information

We do not sell your personal information. We only share it when necessary, such as with trusted insurers, subcontractors or suppliers involved in delivering your project, or when required by law. Where we do share information, we make sure it is handled securely and only for the agreed purpose.

Keeping your information safe

We take reasonable steps to protect your information from loss, misuse or unauthorised access. This includes keeping electronic records secure, limiting access to those who need it and using trusted service providers. However, no online system can be completely secure, so we cannot guarantee absolute protection.

How long we keep your information

We keep your information for as long as we need it to provide our services, comply with legal obligations, resolve disputes or maintain business records. When we no longer need it, we securely delete or anonymise it.

Your rights

You have the right to ask us what personal information we hold about you, to request corrections or deletion, and to object to certain uses of your information. To make a request, please contact us using the details below. We will respond as promptly as we can.

Links to other websites

This website may contain links to third-party websites, such as social media pages or payment providers. We are not responsible for the privacy practices of those websites, so we encourage you to read their privacy policies before submitting any information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, and we encourage you to review it periodically.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, please get in touch:

• Email: info@ececelectrical.uk
• Phone: 07784 804021
• Address: Middlesbrough, North East England